My review will not address any of the doctors at t...

My review will not address any of the doctors at this practice because I was not able to get past the front desk clerk. I am sure that the doctors there are competent and thorough. I will address peripheral problems with this location and office. Office staff can make or break a doctor's office. The front desk clerks lack of customer service was disappointing. Additionally, you will find that parking at this location is impossible at best, difficult and fatiguing (Fairoaks INOVA failure).

I had issue with the referral from my insurance company and I was told at the front desk by the clerk that it was "my job" to make sure that that information had been passed from my primary care physician to my insurance company and then to their office. She then left it to me. Customer Service tenets would dictate helping me, the customer, with the issue thereby creating business for your employer. NOPE. My doctor's office had faxd the referral 2 days after my initial appointment and then 15 minutes after I arrived at their office. The fax machine and the computer that it was supposed to digitally be copied to apparently was failing for reasons unknown to me, the patient, more importantly a customer. My doctor's office and the clerk at the front desk could offer me no explanation why I was being failed as a customer and why the electronic equipment that everyone was using was failing. After sitting in the waiting room for 45 minutes having made several phone calls and talking to the front desk clerk and receiving no good answers and poor customer service, I finally called it a day.

I would recommend going to a different facility for your skin care needs based on my terrible experience with the poor parking and the poor customer service received by the front desk. However, if you find that one of these doctors perform their services so well that you are willing to overcome every hurdle thrown in your way prior to seeing the doctor then I say Godspeed.

I'd like to add that it's not my job to make sure that other people are doing their job whether, it be the insurance company, the doctors, the doctors offices or the clerks that work in them.