Serena Johnson Review of The Manhattan at Times Square ...
I wouldn't even give this hotel one star if I didn...
I wouldn't even give this hotel one star if I didn't have to. My friend checked into this hotel under Travelocity under the impression that she would be getting a decent room worth the money she paid. Instead she was placed in a room that had a loud humming noise that couldn't be ignored. The bed in that room also had a dip in the middle. She requested a room change which she received but the second room was worse then the first one. My friend invited me to see this second room in person and I was appalled by the conditions of this hotel from the hallways to the room. The second room was the worse hotel room I have ever seen in my life. It actually looked like I had stepped into a horror film. The room was had old carpeting which was filthy and the curtains were covered in dust. All the furniture was sratched up so badly u would have thought they pulled them from the garbage of someone with pets. The wall paper was peeling and the smoke alarm was so old it couldn't possibly have worked. Next we checked out the bed and that made me want a blow up bed instead. It was hard, uncomfortable and the sheets were so cheap I wouldn't even give them to my worse enemy. In the end my friend called Travelocity to request a refund and the hotel manager wouldn't grant it. Since he had already moved her from one disgusting room to another he felt he had done his part. All he would allow was a cancellation but no refund. Why cancel when she could just check out. I was also afraid to leave my friend in this hotel because they had a sign on the desk stating that they support the fight of human trafficking in the hell hole room. DO NOT STAY HERE!!!! Awful.
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