Is hard to get someone to answer you and when you ...

Is hard to get someone to answer you and when you get someone looks like they do not want to work, I called today to ask for my Home association dues statement with the address of my property to show that i am currently and they did not want to provide it. They claimed that the bank that is asking for that contact them. My point is that they barely answer after I called many times, I just think they do not want to work or help the customer. and always been like that.