My husband, in a wheelchair with a catheter attach...

My husband, in a wheelchair with a catheter attached, tried to get Essence transportation to give him a ride from the hospital which had discharged him, to a skilled nursing facility. We were told we would have to wait up to THREE HOURS for a ride, and they NEVER SHOWED UP.
This, in a major metropolitan area, and many phone calls; they don't have enough late afternoon/early evening drivers, and the ones they do have, book up their schedules. The supervisor, Mike, was worthless, and so was Joe. Customer service rep, Kim, the only good one of the lot, was really trying, but her hands were tied, because of poor transportation management. When the mgmt. can't help you, their excuse is "transportation isn't guaranteed". So this is how they wash their hands of you, and your real time problems.