Michael X

Review of Atlantis the palm Jumeirah

Stayed here with wife, son, daughter and mother in...

Stayed here with wife, son, daughter and mother in law

Came back due to positive experience we had back in 2013.

Stayed in a Regal Suite with Imperial Club Access. All in all a different experience. Personally feel the place has taken a bit of a nosedive as they prepare for the extension of Atlantis.

We arrived at night and were supposed to have the Royal Mhjali check in. All we got was a rushed, rude check in clerk who made me run to the luggage area to dig out my passport as I did not have this immediately on me and as we were waiting on my mother in law and son to arrive he appeared quite impatient about this and would insisted we have their passports presented ASAP. That aside he was more than keen to show me the bill and get my card and signature. A very, very poor experience.

The room was nice and view pleasant, we requested a room change after the first week as they had a DJ on the Sunday night and pool party that kept everyone awake (was far too loud).

Buffet food was ok, busy environment and quite hectic sometimes. Enjoyed the Asian style soups.

Enjoyed the complimentary cocktails between 5-7 for Suite guests at the 3 locations you could have it

The imperial club felt like a free for all and a feeding of the masses. It did not reflect the place and felt more like a soup kitchen than top end hotel.

Overall would not return based on this experience. Certainly not as it is, no individual care, you feel like you are part of a pack and its more about herd control than an individual customers experience regardless how much you pay.