We stayed here for four days and while the hotel r...

We stayed here for four days and while the hotel room was nice, is in a good location and the breakfast was great there were some major issues with this hotel. They put my family on the 5th floor (4 of us a four year old and a 2 year old). Along the corridor next to our room there was a sheer drop that I could walk through. Additionally open the door to the balcony and there were further hazards. They put barriers up for us but they didn't secure at the bottom so easy for kids to circumvent them and another drop that a young child could fall down. Additionally, when we fed back to the hotel they just said thanks for the feedback, with no sense of further action.

Also once checked out with an evening flight they attempted to charge $120 for an additional 4 hour stay to allow our children a chance to nap. This was offered out of courtesy in many other hotels and given they had spare rooms and that we requested in advance of booking this was disappointing as was the amount they attempted to charge. We were also refused a loan of an umbrella on our last day as we had checked out. Even though we would have to come back to collect our luggage, not something I would expect from a luxury hotel and not very helpful for a family with two small children.

Overall this was a let down as they did may things very well, staff were responsive when we said we were getting bites at night and they go out of their way to make breakfast amazing.