Simply catastrophic !!!

Simply catastrophic !!!
When assembling the verand, the seal (epdm) was not placed correctly.
Result, after several unanswered emails, an after-sales service team comes and sticks a horizontal silicone seal on the terrace tiling!
We directly report our dissatisfaction and again, after several unanswered emails, we are told that we must change the thresholds but that we will have to wait 2 months ...
Two months later, the thresholds are changed in order to replace the seal correctly.
Only for this, they break the concrete to place the joint vertically and several tiles are broken. The thresholds are now 2 cm higher than the level of the tiles and we do not know how to remove the traces of glue.
Simply atrocious result!
Again, emails are sent and go unanswered.
We then decide to notify Test-Achat and, as if by a miracle, the operations manager contacts us directly.
He will come on site to take stock of the situation, apologize and tell us that the company will take its responsibilities. He asks us to send him an estimate for repairing the terrace, which we do as soon as possible.
And there, surprise. We are offered compensation that is not even half the amount needed for repairs.
We report it by email and we suggest to the company to find a freelance who would do the work for the amount of this compensation. We receive an email, 4 days later, to tell us that it is that or nothing and that if it does not suit us, we can go to court, that the procedure will be long and rarely successful ...

We were hoping to work with a serious company and we find ourselves facing a company with dishonest methods !!!
Really very disappointed !!!