After I used transferred to transfer $2000 USD and...

After I used transferred to transfer $2000 USD and it never arrived Transferwise have been useless at providing assistance in finding where the money has gone and puts all responsibly on the recipient to try and find it.

Update:
My issue was resolved and the money eventually found although it took a couple of months. The delay was caused by 2 factors.1 - when the recipient was given the SWIFT payment information their bank did not properly trace the deposit. 2 - Transferwise provided little help with going through their channels to contact the receiving bank. They just said they had tried through their channel but the bank did not respond. Transferwise needs a better way to get in contact with banks that they send money too. Its not good enough to say we sent them a msg but they didnt get back to us. Its hard to believe thats the best that SWIFT or our international finance system offers.