Robert Baker

Review of The Landmark Resort

Visted the week of 6/19/19, this hotel is the WORS...

Visted the week of 6/19/19, this hotel is the WORST hotel in which I have ever stayed. We were supposed to stay there for a week for a church event. Check in was not too bad. The lobby was hot and smelled. We spent over 2 hours trying to get to our rooms because they had only 3 working elevators for a lot of people checking in. Seemed like business as usual (bau) When we finally got to the rooms, we discovered bed bugs, roaches, and unknown things under our mattress that appeared to be food and insect remains. My family had multiple rooms and people with us encountered one or more of the aforementioned issues. We reported it to the hotel. They checked for bed bugs in one of our family rooms and even sanitized the clothes. However, when we talked to the hotel representative he claimed that found no bed bugs and provided no proof although we did have proof. So why did they sanitize our kids' clothes?? They tried to talk off the roaches (bau). The roaches could be seen crawling on the balconies inside the hotel and outside of it. We left the hotel on he first day due to the bed bugs/roaches/possible insects under the mattress. We were forced to find another hotel after we reported the concerns (had to search for one after 12am) . The night person told us we would have to wait until the morning to discuss the situation with the day manager. That was unacceptable since there were bed bug concerns. No hotel is perfect, but bed bugs and other insects are unacceptable for children and family. And it seemed like this for the hotel/most of the staff was bau. The hotel did not credit us for the first day's check in although we had not even used the room yet and provided proof of our concerns. This let's me know that they are NOT honorable and just want money and are ok with allowing people to suffer at the expense of keeping your money. ( they offered other rooms to some people but if your hotel has bed bugs/roaches then your hotel has a problem) and I am not risking my children. Businesses can make exceptions to do the right thing. They did NOT do the right thing in this situation.

Later in the week we found out that one of my family members who was offered a room had a toilet that eventually overflowed for some unknown reason which resulted in feces in the room...

In response to Landmark:

A full refund is not a refund minus one night, and I now understand that your policy is to not refund people for problems they encounter in your establishment- thank you for the clarification. I am not sure what your inspection involved since we were not allowed to enter the room to obtain our belonings until after the inspection was done. You all claimed to have sanitized the room and the clothes. Thanks. You moved my some of my family to another room and they subsequently had a problem with the sink in that room. I will contact you to get the report.