Brit Montogomery

Review of The Plaza Hotel

The customer service at this hotel is horrible. Yo...

The customer service at this hotel is horrible. You're paying for the historical aspect of the building but don't expect anyone to be kind...especially if you're a woman. Two men in particular refused to even answer my questions. What a shame because it's a beautiful place in a great location. Even trying to resolve the issue, no one cared. They didn't even pretend to care. The man I spoke with promptly hung up on me; not disconnected but hung up. I moved my reservation to The Westin.