Darlene Dantine

Review of Mark Miller Toyota

Vehicle has everything owner and I wished for in a...

Vehicle has everything owner and I wished for in a vehicle. Introduction to Sales and Service was secondary and unsatisfactory; only through my insistance and perserverance did all get accomplished to satisfactory end in "lengthy" due time:

So far, owner has yet to take lead ownership of the Toyota Tundra Limited; principle driver is I by owner's choice. Both adore all amenties, however, two now-known significant drawbacks for such a luxurious utility vehicle within Salt Lake City and city-like living is drive space i.e. Harmons with Salt Lake City planners focused on civilization toward minimalization; with that clean air. Salt Lake City, along with owner and I focus on alternative fuel systems and willing to support market of said system. As of 2012 12 19 "authorized" and legal conversions to CNG fuel are legally null and void or recognized by EPA for Toyota vehicle of our choice. This new-found fact-of-matter is a vital component of communication also null and void by sales and service which played an intricate yet vital part in our purchase decision. I would cater to the notion, sales did not know rather than opt to be misleading. CNG convertion was asserted and affirmed by sales and services - without sales and services sharing that important element. So may I share at this time it is to be a fundamental knowledge-base and fact-sharing element to best assist future determination(s) by client/customer(s).

I saved the best and worst for last - worst being first: Used car service manager, Mark McIntyre stated he does not care about customer reviews; it is best he does. My closing mediation argument statements were to Mr. Bill Niemann, generous with his position of authority and General Manager: "Our deal with Mark Miller may be complete yet our deal with Toyota had just begun" hit a cord. Mr. Niemann saved the day when he responded to a demand to approach Mr McIntyre for his attempt to make the customer feel work not done by Mark Miller team was allowed to go out of the bay - only to be dealt with after the fact - was customers' fault. Mr Niemann knows sales, service(s) and most importantly, the need to tie up loose ends to best ensure complete customer care after point of sale.