Muscle N Marriage

Review of Orlando Regional Medical Cente...

My husband had surgery and was admitted to the Hos...

My husband had surgery and was admitted to the Hospital on 3/01/17 for pretesting. Mind you I was there in the hospital with him from admission and stayed overnight into Thursday 3/02/17 when they took him for surgery. I was never offered a pre-op visit and no visit after the surgery once he was in recovery. I was told by guest services staff on the 4th floor to sit in the waiting area and the doctor will call me. I then waited maybe 10 minutes and I received a call from guest services. I then asked the guy on the 4th floor where does phone # 407-841- 5111 originate from because I couldn't answer the call due to the signal being blocked on the 4th floor waiting area. I decided to head to the 5th floor where I spoke with Andrea from guest services and she says that the other staff in guest services on the 4th floor was supposed to send me to the 5th floor. Andrea then said, "You never checked in" and recommended I wait for my husband in his room because he would be going straight there from Recovery in 2 hours. The nerve of her to make me feel as if I didn't do something right instead of just finding out if the doctor was coming to speak with me. First of all, why would I need to check in when I've been here since his admission and told them on numerous occasions I'm his wife. Well I sat in his room for 3 hours and to no avail my husband never arrived to his room. I kept getting the run around from the nurses on the cardiac intervention wing (5B) and no one would be proactive by calling to get an update for me until I all but demanded one. I then had to request to speak with the hospital administrator just to get guest services to pay attention. The nurse JiJi who works nights on the CIU was wonderful and attentive to our needs which made things better during the night and morning. Ms. Feliciana and Mr. Carlos Diaz from guest services were great in ensuring my needs were met after they learned of my complaint. They came to the room personally and met with me. My poor husband lying there trying to comfort me who was now in tears when I should have only been supporting him while in pain and making him more comfortable. Today he is being discharged thank God he is feeling a lot better and we can return home. This was the worst experience but I'm glad the hard part is over.