I have been a customer with Global for years now b...

I have been a customer with Global for years now but, will be taking my business elsewhere when my month is up with them after dealing with "Linda" over the phone yesterday 4/10/19. She was very rude/unprofessional not only to me but, to an employee of another business for no apparent reason. I purchased an unlocked brand new Samsung S9 Verizon phone through another store.(I had actually been in Global one day looking at phones as I was interested in purchasing one but not one employee acknowledged me or even asked me if I needed help so I walked out). Just recently I took some photos and wanted to send them to someone and found out that they wouldn't send on this new phone I was using. I took it down to Global and the guy that works there took a look at everything for me, even "supposedly" was online talking with someone trying to figure it out. So he takes my phone to the gal at the next desk over, she pulls my SIM card out of my new phone and puts it in one of theirs and the photo part supposedly works fine and will send the photo. I get told it's my brand new phone, there is something wrong with it (mind you in the same breath this gal is trying to sell me one of their phones telling me that my new phone won't work because I bought the phone from someone else and not them). So not true! I took it back to who I bought the phone from and talked to a very helpful, pleasant employee there about my phone purchase that I made from them in March and they were willing to give me a new phone. While I was there and she was looking at the phone and going through the settings, come to find out that the MMS setting has to do with it being a Verizon phone and being set to Verizon settings, which means that because I have service through Global, they have to switch that to their settings not Verizon's. The guy at Global should have known this if he even knew what he was doing. If the place that I bought the phone from was able to figure out that it is in the settings then why couldn't you people at Global figure it out and just change the settings for me? I do have service through you. I now know why some of your customers have taken their business elsewhere and I plan on doing the same. Your customer service is terrible and the people in there are very rude!!