Deluxe initiated collection against our company wi...

Deluxe initiated collection against our company without ever sending us an invoice for monies owed!! We ordered checks from a Deluxe subsidiary called McBee Corporation. We requested to be billed for the checks we ordered, but the McBee representative insisted they deduct the amount owed directly from our bank account since they had all the necessary bank information from our check order. A year later we get a notice from a collection company saying that Deluxe made repeated efforts to resolve the issue and that we are negligent. Deluxe never sent us a single letter or ever picked up the phone to call us and resolve the matter amicably. They chose instead to camouflage their internal screw-up by making us the bad guy. Evidently customer satisfaction and loyalty are meaningless to Deluxe.