Svenja

Review of Sport&Wellness Hotel Cristallo...

Me and my friend have stayed in this hotel for 4 n...

Me and my friend have stayed in this hotel for 4 nights. We were very happy with our room, it was perfectly clean and the beds were really comfy. Pool and wellness area were nice, although we did mot really use them.
Breakfast was served as a buffet. Although the buffet was very good and included a wide range of food, we would have wished for a bit more fresh fruits (there was only watermelon and some sweetened peaches soaked in sugar).
Unfortunately, the staff at the reception desk was not very friendly and welcoming. At the beginning of our stay we have asked for information about things to do in the area, especially hiking tours. The receptionist was not very helpful and told us she did not know anything and just handed us over a hiking map. Furthermore, we had a bit of an issue as there was no electric water boiler in our room and apparently it takes 3 people and 2 days to get one.
When we checked out and made our final payment, we did not even receive a Thank you for your stay or hope everything was fine . The receptionist did not even say goodbye.

We did not understand such a behavior at all and sure the facilities are nice but we cannot recommend this hotel.