Jack Bryde

Review of PC Alliance

I was in a rush to buy a laptop for work and accid...

I was in a rush to buy a laptop for work and accidentally bought the wrong model (not the one I intended to buy from my research etc) and didn't realise until about two weeks later. These guys let me return the computer that I had bought and exchange it for the one initially wanted. I was more than happy to then spend another couple of hundred dollars in accessories. The sales staff did feel slightly awkward to talk to though, and the mistake probably wouldn't have happened if they had just had a conversation with me in the first place. It's easy to get model numbers confused, but a good business model is clearly in place to facilitate this.