We bought our car at Carter and after four months ...

We bought our car at Carter and after four months noted that the car shook when putting on the brakes. We brought it in and found that it needed new rotors and brake pads. There was no haggling or pleading, They decided to fix the car at no charge to us. They wanted to make sure that we were satisfied and that we got the best car available. The work was done in a timely manner and when I returned at the time specified my car was waiting for me in the lot (they even washed it for me). They did a fine job on my brakes.

This is a used car. I have never known a dealer to stand like this behind their products or be as friendly and helpful as they were. Ray, the service manager was especially helpful. He arranged for a ride home when it was determined that it would take a few hours to fix my car and offered to pick me up and bring me back (I live over 10 miles away).

We had a very pleasant experience buying our car, but the service and commitment to customer service has made me a big fan. I am new to the state and have been looking for a dealer to work on my cars. I found the people at Carter Chevrolet (especially Ray) to be honest and people of integrity. I will be back for any maintenance that is needed and will look here first when I look to buy a car in the future. Carter was recommended to us by a friend, who told us that they have an excellent reputation. We are glad we followed their advice.

Ray is a very funny man, his great personality really helped ease the stress and tension that I had when I arrived. They picked the right person to deal with the public.