Atif Sharif

Review of Buffalo Lodging

This is for Buckeye Trail in Hocking Hills where w...

This is for Buckeye Trail in Hocking Hills where we stayed for two nights (Jun-21 to Jun-22). Let's start with one star: had to give 1 because there isn't an option to give a big bold zero. We paid a little over $750/night, and got $300 a night value (see pics and videos). Grill full of rust and falling apart and a health hazard if used. See the rusty metal that came off from the grates. Pans that were not usable and again a health hazard. Door of a bathroom and a bedroom not locking. Vents so dirty you can see they were not cleaned in years. Both tables on deck with broken tiles. Wifi router so bad you lose signals when you get out of the door and sit on the deck. I understand you can't get more bandwidth because you rely on service in the area but you can certainly have a good router. Worst of all, the bedding. Mattresses and box springs so bad (noisy, sinking) that none of the adults were able to sleep on these beds. I have had stayed in some cheap motels but these beds by far were the worst I ever had, and that too after paying $750/night. Coming to the service, we told the company rep all what we saw and send pictures and videos. They said they are sending a new grill and new pans, and the guy will fix the doors also. They sent pans, fixed the doors, but couldn't send the grill and we only got a partial replacement of rusty grate. They said they can't do much with bedding as owner needs to approve and we can't replace them. Best they could offer was a partial refund if we leave and 'find another place'. It was that easy for them to say that because they didn't give a damn to guests or their experience. They guy we were communicating said they never have received any complaints for the bedding or the falling apart grill, or pans, or anything. Look at the pics and you'll find that hard to believe. I exchanged around 10 emails back and forth for all these issues, and never for once he said he is sorry for what we are going through and that they should have had some/all of these issues resolved before our arrival. When I asked that the grill and pan were serious health hazards, response was 'but you didn't use them'. When asked why these issues were not identified and resolved before arrival, there was no response. When asked if this is what guests should expect after paying over $1500 for two nights, no response. No sorry no apology nothing, but 'this is what it is, stay or leave' was the response. They'll tell you anything to get you in, and then ask you to leave when you'll talk to them after finding out the reality. Learn from the disaster we had and stay away from these people