If I could give this company zero stars I would. O...

If I could give this company zero stars I would. Our mortgage was up for renewal. We had previously used a broker, who ended up getting the mortgage through cmls, this was painless as the broker did all the work. now comes the renewal. when our mortgage was up for renewal we were in the middle of renovating and needed more money than we had to complete them. We informed them of this and wanting to switch to a month to month until the renos were done so we could refinance (through them). We were told better to renew now and were assured that once the renos were done and an appraisal could be completed we could refinance and they would waive the cancellation penalty. We what to you know 6 months from starting our refinancing progess after getting document after document over and over (see other reviews this is trend with this company)and being reassured again this wouldnt be an issue two days before closing we find out that they wanted a $7,500 penalty on our $60,000 refinance? And not once did they mention it and hid till the last moment hoping it wouldnt be noticed. When I told them about thinking it was a mistake they said too much time had passed and things had changed, interest rates etc. The funny thing is our new rate was .5% higher! I could say more, alot more but i dont have the time.

TDLR Dont use them BEWARE