Hotel was in great location. Not far from the hear...

Hotel was in great location. Not far from the heart of times square. We paid in advance for a junior suite and were quickly disappointed. The room was absolutely nothing like the pictures. The room was clean but the terrace was dirty. We called the front desk and were told that we couldn't switch rooms till the next day. Since we were traveling with another couple we put our belongings in their room the next morning and informed the front desk we would be gone for the day and were told the new room would be ready by 4. Upon arriving back to the hotel after 4pm the room was not ready, thank goodness we didn't come back early. The website says the junior suite has 2 TVs but that is not the case. There are no premium channels either. As with most hotels if you can bring your own toilet paper, do, it's like using one ply lol. Bed was comfy, bathroom was very big. Staff was not very helpful when it came to issues with first room. We wont go back to this hotel again.