Captain Darrin Shaw

Review of Best Western Plus Lakeway Inn ...

Hotel is very nice but the customer service was so...

Hotel is very nice but the customer service was some of the worst I have experienced. Felt invisible at check-in as reservations workers tended to paperwork and other business for a good ten minutes without even acknowledging I was standing in front of them. They both even left the check-in counter without a "we will be right with you" or "I will be right back". Same thing the next day when I went to their restaurant for breakfast. Sat at my table for a good 10-15 minutes as waitresses routinely walked by me at least 4 times. I was never brought a glass of water or a menu. I eventually got up, left and drove to another place to eat. Upon checkout not once was I asked "how was your stay?" (I would have told them in person) I was simply asked if I wanted me receipt emailed or printed.