On May 11, 2019, I called this company to get bids...

On May 11, 2019, I called this company to get bids on plumbing, electrical and HVAC for the new home I am building in this company's service area. The property is two hours away from my current residence in Dallas. On May 11, they agreed to have their plumber electrician and HVAC personnel meet me at the property at 3 PM on Friday, May 17, 2019. I emailed them the house plans, foundation design and address. They had my email address and cell phone and confirmed. On Thursday, May 16, 2019, I drove two hours to a hotel near the property. On Friday, May 17, the date we agreed to meet, I called to ask if it were possible to meet earlier than 3 PM. They responded by informing me that they forgot to call me to cancel. They said they were cancelling my appointment and could not take on any new jobs. I informed Belinda, the woman on the phone that answered, that I had driven two hours to the site, spent money for gas and a hotel, and would have to leave a negative review on Social Media. Her response was that she didn't seem to care because they had enough business. Well, people do read social media reviews, and you might be busy today, but in two months that could change, because intelligent people do read these reviews.