So far, I'm not impressed. I was rear ended on 6/...

So far, I'm not impressed. I was rear ended on 6/24 by someone insured by this company. I received a letter on 7/18 stating that because they could not reach their client, they are unable to make a payment to repair my vehicle at this time. There's a police report and it's clear who was at fault, yet they're not resolving the issue in a timely manner. My next stop is to report them to the insurance commissioner.