FAMILY DANZ - OUTSTANDING SERVICE

FAMILY DANZ - OUTSTANDING SERVICE
The temperature outside was in the single digits with snow and ice everywhere when we realized that our heating system was not working as it is supposed to. Our call to Family Danz Heating & Cooling resulted in Todd, a HVAC technician, without delay, appearing at our home. After a brief explanation of what was happening with our heating system, Todd [obviously a very experienced HVAC technician] assessed the problem, quickly recognizing the issue [old equipment with plugged heat exchanger] and explained the actions he would immediately take [like he owed it] to begin the process of getting our problem fixed . He turned the gas and electric supply to the furnace off to avoid a dangerous situation and assured us that help was on the way and we would have temporary heat shortly. Within two hours John Raiti, Comfort Consultant, arrived with portable electric space heaters which would become our source of heat until our new HVAC system installation was complete.
John explained to us all the various options and the value of the different alternatives that were available to us. He has excellent communication skills and interacts well with the customer. He is obviously able to successfully adapt to the customer s personal style, making an experience like immediately having to replace a complete HVAC system that has failed, which can be filled with anxiety and stress, a walk in the park. He easily explained what was going to be done, to make this new most essential system that would be being installed, better than we ever would expect. He was immediately able to juggle installation schedules to address our pressing need. Knowing your product and being able to explain the functions it performs and the value it provides to the customer comes naturally to John. He is obviously highly committed to customer s satisfaction.
Mel Crane, Dom Comitale and Mark Hughes arrived with the new equipment and their customer centric positive attitudes that left us with a real sense of confidence in the task ahead of them. They definitely demonstrated their deep technical experience in the HVAC discipline and at the same time being able to simply explain the functionality of the system and how it would be performing to meet the customer s expectations. They worked efficiently and with complete professionalism on the demolition and removal of the old equipment and the installation of the new equipment, answering all questions and providing complete instructions [that we could easily understand] on the operation and maintenance of the new HVAC system. They left our basement cleaner and neater than it was when they arrived.
Additionally, we did have a pleasant bonus to our installation as the Family Danz owner, Ted Danz, stopped by while the installation was taking place for a chat and to extend his appreciation for our business. The value of the Bryant product, combined with the Family Danz Heating & Cooling brand s reputation, always exceeds our expectations.