This is really more of a timeshare for hobbyist th...

This is really more of a timeshare for hobbyist therapists. Counselors schedule rooms a couple days a week and benefit from umbrella billing and insurance checking and other resources. In my experience with two therapists there, they just aren't around enough for effective therapy. They go out of town a lot, and their schedules are only a day or two a week. So you'll be seen sporadically with long gaps. You also only get 45-minute sessions that are sandwiched in back-to-back with no time for notes in-between, and they're always running late. So you'll be rushed out the door after 40 minutes, and you won't really get quality progress notes done on your behalf. That's not how therapy works; that's ineffective therapy.

The quality of help you receive is dependent upon the rapport you have with your therapist, but it seems like most of the psychs people praise in reviews (Dr. Neuman et al.) are no longer there. This place is so unprofessional that any talented or qualified therapist goes somewhere else shortly. The first therapist I saw had phone calls from her kids during most of our sessions. She didn't answer, but it was very distracting. She took copious notes, but I don't think she ever reviewed them, and I spent a lot of time repeating myself. There was one session she didn't listen to me at all because she was fighting with her laptop issues and didn't want to write things down or do her notes later. She also listed herself as "Dr." but her PhD is in some unrelated field, which is against ethical guidelines. And the gist of her advice after 8 sessions over 14 weeks was, 'So? Get over it. What do you want from me?' I started seeing another therapist there who is slightly better (15 sessions thus far), but is inexperienced and unqualified. I get the impression that she's capable of being a motivational speaker and not much else. She's prepared to treat general depression but not obsessiveness, relationship issues, family issues, specific traumas, etc. She just doesn't have the training. It's like the old adage: If all you have is a hammer, every problem looks like a nail.

Both psychs have been unavailable due to scheduling snafus: she scheduled me for a session while she was out of town, so I showed up but she wasn't there; and her next available was three weeks later because she was full from being out of town. This happened with my other psych too. She mis-scheduled, then was sick, then was out of town, then wasn't in the office for Pioneer Day.

Every time I go in, there are three or four people behind the desk, but none of them seem to know what's going on or to answer the phone. Whenever I call, I try four times over two hours before I give up and leave a voicemail that doesn't get returned promptly (if at all). They turn the phones off from 12-1 for lunch, but that's a big time to call. They're also reluctant to address people in the lobby. My degree is in business, and this seems like a management problem. It's the sort of thing where management doesn't want to know what goes on until the bottom line is affected, and when it is, they have no clue why. This is clearly more of a hobby of the owner, Steve Szykula, than a business.

They're not sure about insurance and insist you overpay then they'll pay you back when they figure it out. They don't believe me when I tell them what my copay should be. I had a credit with them that took several weeks to get back (via check).

I'm often very close to checking Psychology Today and going somewhere else, but I don't want to start over a third time. I suggest you don't bother here. You'll likely have headaches from overbilling insurance and problematic scheduling. Just go somewhere else from the start so you don't have to waste your time and money first.