Leilani Nicholson

Review of Sheraton Atlanta Hotel

I booked my room online but had a representative o...

I booked my room online but had a representative on the phone with me that works at this location. He wasnt sure if the room had a jacuzzi yet assured me that the description he was reading about their room said my corner suite had a jacuzzi. so i booked the room. I arrive and sure enough NO JACUZZI this is something my husband wanted for his 30th BIRTHDAY and the rep help mess that up! then i was promise a breakfast for 2 and ended up missing the breakfast on the 12th floor because another employee told me i was suppose to go on the 3rd floor the get it.(most false information) The elevators did not work adequately, took 15 minutes for the elevator to get to my floor. 2 couples decided to take the stairs down from the 6th floor with all their luggage because this supposed 4star hotel accomodates their guests(ya right) and at check out 2 other people were upset about their stay on october 18th 2018. never ever will i stay at this sheraton, probably never stay at any sheratons. worst hotel experience of my life. i dont even like trump and his hotel gave better service then this location did!!!