I went there to collect a returned goods after rec...

I went there to collect a returned goods after receiving a mail that they will open on public holiday from 10:am . The security told me they won't come because it is public holiday I waited 1hrs and to my surprise they did not show up and their schedule sent to us is that they will attend to customer. I wasted my time and money that day. Some of your officers take do not go by the rule in discharging their duty