I've yet to be treated so poorly as a guest anywh...

I've yet to be treated so poorly as a guest anywhere in the world (including Pakistan) for an overpriced, overcharging so called five star hotel. After driving for some hours and reaching the hotel, my check-in was delayed by an hour and a half on account of room not prepared. The lobby is small and there is no designated area for guests to wait. So my family and I had to stand. On finally checking-in, my room was stinking of cigarettes and beds untidy. The bathroom not clean and the overall atmosphere from the room gallery to my room presented the look of a shady untidy establishment. Generally such poorly maintained establishments are never audited for standards of basic hygiene and cleanliness. My valley view gallery was devoid of any chairs and table for seating and enjoying the view. There was no electric kettle in the room. Upon requesting for, it was flatly refused. I requested for hot water from room service and tea cups were rudely refused to my utter surprise.
I enjoy staying in good hotels when I travel. Hospitality is a given wherever I've stayed. It is a forte and heritage of the hotel industry all over the world. Very unfortunate and sorry to say that the owners have a decrepit rude and unfriendly establishment tucked away whose overall ambiance is contrary to what is advertised. These are first impressions. I find it difficult to envisage what I make of this place by end of my stay. Travelers be advised.