We recently stayed at Encore for our anniversary. ...

We recently stayed at Encore for our anniversary. The hotel was HIGHLY recommend by my in-laws and pd for as a gift. Staff was friendly when encountered. Where our problem comes in is the fact our room was not serviced for 2 days. At the rate you pay for a room, I would not see this being something you would need to worry about. The second day I contacted and asked for fresh towels so that we could shower and turned our Do Not Disturb light back on. We were contacted by management who told us our light has been off and on throughout our trip.....don't most people do that? The response to no service was a Nasty meat and cheese platter that we did not eat. Nothing more was given as we turned down the offer for our room to be cleaned after 530pm due to an early morning flight and being in our room. Disappointed for how highly recommend the hotel came, my in-laws also are disappointed with service to us as well.