Magdalena Grupa

Review of Nuremore Hotel ****& Country C...

This is definitely not a 4 star hotel in my opinio...

This is definitely not a 4 star hotel in my opinion. Firstly the information coming from various staff members was inconsistent, I was lied to by Financial Controler, never a nice thing (he said they didn't take cards by phone, later i found out he didn't like me booking from gmail account instead of my work one). On arrival, after sending specific requirement re WIFI I was put in a room where tehre was no WIFI present. I asked to be moved. I was moved to another room and then within 10 minutes moved again as heating wasn't working. I visited the pool where water was really dirty and so was the water in "jacuzzi" which turned out to be bubbly water well and not the proper jacuzzi with many air holes. In a 4 star hotel I got a scruffy blanket and a non size matching sheet folded underneath instead of a duvet, it was warm in the room so i ditched the "used" looking blanket. Unfortunately the heating has been switched off at night so I woke up 2h before my alarm freezing cold so much that I had to leave room and spent 1.5h in breakfast room asking for hot coffee to warm me up.
Staff in this hotel is very nice and means well, but it's a really disappointing experience especially at the price we paid (mid January).