Mich Tew

Review of Shangri La Georgetown,Penang

The staff that checked us in is efficient, friendl...

The staff that checked us in is efficient, friendly and professional. Location of hotel is good too. Bed is very comfortable. However, we found our mug not cleaned properly, with very obvious coffee stains. The table above the fridge storage was not very clean too, with coffee stains as well. The dustbin in the bathroom should not be placed elevated besides the toilet seat, which made it a bit unpleasant visually, and it s right besides the hand towel and toilet paper. You can easily touch the dustbin when you pull the papers and use the hand towel. And the dustbin has a bit of stains too. We brought it down and placed it on the floor on our other side, away from the hand towel. Other than the front desks, not much greetings from the other staff. Tried to smile at them but they put on a straight face. And I don t know why, whenever we reach our floor, I smell very strong hair cream smell throughout our 3 days (reminded me so much of Brylcreem!). Not sure if this is supposed to be the hotel fragrance, but I feel they should change it if it is.