Pedro Diez Lamas

Review of Omni Hotel at CNN Center

I had two probelms during my one day stay in Omni ...

I had two probelms during my one day stay in Omni Hotel. First the room was described as luxury. Imagine my surprise when I walk into the room and realice I ve stayed in better motel rooms than that one. The bathroom was old and basically no light reaching the shower.
Second problem was breakfast. I am not from the US and although I do have an accent after 3 years studying and working here I want to believe my english is pretty understandable. This been sayed I can understand that if I say that I want the breakfast parfait my waitress can misshear that and understand breakfast buffet . But if I say that I want the blueberry yougurt parfait with light granola can you really misshear that and make me wait 35 minutes until you come back and come up with the excuse that you heard breakfast buffet? Even if that was true, in a so called by themselves luxury hotel, is it really neccessary for a guest to wait 35 minutes for them to realice he has not been served? All these happened around 6:30 in the morning so the restaurant was not even 1/5 of its capacity. There were 5 tables with people! Unbelievable. Of course my waitress did not want to charge me for my coffee. I ended up paying because as I told her: if I have the right to complain when you do something wrong you have the right to be compensated for something you have done well .