The product is great. However, ESRI has quite poss...

The product is great. However, ESRI has quite possibly the worst customer service of any company I deal with. Yes - worse than Comcast. It's like trying to talk to the government, but at least the government has native English speaking people and eventually answers the phone. It's a little frustrating purchasing a product that costs thousands of dollars, but not able to use it because of incompetent or non-existent customer service.