I've never seen a company so incompetant or poorly...

I've never seen a company so incompetant or poorly run, that cares so little for its customers. This business wouldn't know what customer service was if it came up and bite them in the face....if they even make a profit it would have to be strictly accidental. After being overcharged for years...empty promise after empty promise...hours of my life wasted on hold...all to no avail!! Please, do your blood pressure a favor, and avoid any business with this company. What they need is some competition, and seriously, it wouldn't take much.

EDIT: I bumped the stars up to 3 after a gentleman (Tito, I think) was able to resolve 3 of my issues, finally. He followed through with everything, now I hope they start to listen to their customer base, because there's lots of room for improvement.