Kandice Temmen

Review of Smashburger

I work downtown so going out to get lunch can be a...

I work downtown so going out to get lunch can be a bit timely. Instead my whole office placed an order 3 hrs ahead of the time we were going to pickup the meals. Not only was the food cold, and had a hair in it, but it was the completely wrong order. My coworker came back to the office(after going to pickup) and realized it was indeed the wrong order and when we called this location to make them aware, the woman who answered the phone was extremely rude and not helpful at all with resolving this situation. She told us she would "try" to make us a priority as if we were too difficult to ask for our correct lunch order, and that it would be another 20 mins. It is now 4 hrs after we placed the order and we are STARVING still without our food and without them doing anything to remedy this terrible customer service experience. NEVER GO HERE! We as an office and individuals will NEVER be going, recommending or ordering from this location ever again.