I have rented with multiple agencies and unfortuna...

I have rented with multiple agencies and unfortunately, HouseSmart have been the worst I have experienced. I should have guessed from the initial visit to sign the lease where my condition to have something fixed was left off and I had to leave with out signing it as I was not about to sign without that being on there. Not really a service point, but the lady who went through the lease with me was wearing a see through top with a bright red bra, not very professional if you ask me!
It seemed that every inspection was done by a different person, in my 6 month lease I had 3 different property managers/points of contact, not including the people who would answer my emails inquiring about each below point.
I was told that I had to use a third party to pay rent which charged me a monthly fee, I questioned this at the signing of the lease and asked for other options, to which I was told there wasn't one. So I went on my way and paid through this site. It was not until I changed the payment frequency and the third party kept trying to take payments on the wrong dates (which I was charged multiple $15 dishonor fees that were not refunded) that I complained further and was given a BPAY type option. This was something I was told was not an option when I originally asked when signing the lease. Lying to tenants; also not very professional.
There was mildew on the wall in the bathroom, I raised a maintenance request to have this fixed. They sent someone out who looked at it and said they could fix it for a fee payable by me, when I said I wouldn't be paying as I was a tenant, the worker left. I heard nothing more about the issue being fixed until over a month later when I finally emailed them to follow up, to which they said my request had 'accidentally been closed in the system'. Great record keeping there!
The toilet roll handle broke and when I raised a maintenance request for this, I was told that it would not be fixed as the owners preferred not to have to send a contractor out to fix 1 issue. I emailed them back asking how this was fair and what I was supposed to do, I got no response. It was not until I emailed back again a week or so later stating that I had spoken with the DMIRS, that I knew my rights and knew they could not refuse a maintenance request, no matter how small. It was not until after this email that I got a response, I am assuming because they realized I knew that I could breach them over is and the owner dropped a free standing toilet roll holder at the door. Once again, unprofessional and just completely unnecessary.
The photo's or in-going PCR was not looked at when doing the final inspection. This should have at least been done as it was someone new completing the final inspection. I had to email back outlining the things that were included in the in-going PCR so that I was not made to fix the issues, dispose of the extra items or be charged unfairly.
During my last 2 visits to the office, a young boy served me. And by young, I mean very young, early teens at the absolute oldest. Once again, so unprofessional. I understand that maybe single parents need to take their children to work on the weekends or something, but keep them out the back of the office, it is not a good look at all to have a child dealing with stuff like this.
Anyway, if you are looking at renting through HouseSmart, I would suggest being on top of them for anything as you really need to push to get an answer or anything done.