Marco N

Review of Subaru Canada (Head Office) - ...

This is related primarily to Whitby Subaru however...

This is related primarily to Whitby Subaru however I can tell you Subaru Canada was just as bad - numerous calls to customer service with follow up letters to the president of Subaru Canada - little to now consolation on their vehicle that had less than 100k km and still under their major component warranty. The car was completely disabled and they couldn't figure out how to tow it without causing major body damage. Yes there is a lot more to this story but I can tell you that I will never buy another Subaru! Little to no communication while they had my vehicle for 20+ days. Between the dealership and @subarucanada the technicians worked to troubleshoot my car and re-assured me that the parts and some labour would be covered under warranty. At the end they handed me a bill for $2k+ no warranty support and 11 hours worth ( they supposedly reduced this ) of labour while the car was under 100K and less than 4 years old. The service manager was disrespectful and I had to constantly call into the technical advisor with no return phone calls or emails. My car also came back with 2 dented fenders and a missing dashcam - of course they took no responsibility and blamed the towing company ( and so the finger pointing began ). The car was later returned for follow up for a automatic headlight issue which they later determined was unrelated. Well all I can say is you should have caught this when I agreed to pay for a 100k service. Shame on me for giving you the benefit of this additional business on the assumption you would warranty most of the service fees. This type of service is why customers do not return to dealerships for support and feeds into the dealership stereotype - thanks for absolutely nothing! I will never buy a Subaru again and highly do not recommend this dealership.