Erol Erturk Review of Cleopatra b.v.
Horrible after sales. I have purchased a steam gen...
Horrible after sales. I have purchased a steam generator for our bathroom 5 months ago.
It never worked - called them and asked for a service. You can't call them - you need to sent a email. It took them almost 3 weeks to reply - 4 weeks to give a appointment. Finally service arrives to fix the problem and let us know there is a electric cable missing which suppose to be in the original package ( which was not there) and he need to order it. Another 3 weeks to recieve the missing cable than I had to arrange a installator to connect it. Ordered a installation myself - took 2 weeks to get a appointment - he came and installed still not working and giving the same error code. Installator called them and they just said sent us a email!!!!!!
They sell the product and if you have problems - they simple don't care. So final conclusion: ABSOLUTELY NOT RECOMMENDED with horrible customer/ technical/after sale support!
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