Brian Cohen

Review of Herb Chambers BMW

My wife brought her car here 3 times to get a side...

My wife brought her car here 3 times to get a side view mirror fixed (each time by appointment) and each time the service center said the part they needed wasn t ready or for some other nonsensical reason the repair couldn t be done that day. This was on top of the fact that we waited for over a month for this part to come in and again it s a side view mirror. Doesn t make much sense. If an appointment is scheduled and for some reason the service center can t complete the repair maybe a phone call to the client would be a simple and well thought out idea. Completely no regard for the customer and honestly it was one moron next to another staring blankly at a computer screen not doing any work. Wow great job BMW!