I think it is universally agreed-upon that having ...

I think it is universally agreed-upon that having to go back to the store and make a return is a PITA: (a) the disappointment that you will not have what you thought you were going to enjoy; (b) the time wasted that yields nothing; (c) the ridiculousness if heaven forbid you don't have your receipt; (d) remembering to check your credit card statement to make sure you received your refund..... all that being said, when a return has to be made, I commend Macy's for making the process as easy and painless as it could possibly be: (a) virtually every time I have made a return, the associate directed me to an alternative I might like; (b) to expedite the return process, Macy's has its own Department specifically devoted to returns and exchanges; (c) you never have to have your receipt because, if you use your Macy's charge, or Macy's has your email address on file, all of your purchases are logged into their computer system; (d) if Macy's has your email address, they will email you when your refund has hit your credit card.