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Review of ATAG Nederland BV

In 2011 my wife and I bought a completely new kitc...

In 2011 my wife and I bought a completely new kitchen, including built-in refrigerator, extractor hood, microwave, dishwasher, combi oven and induction hob. On advice, we chose the Pelgrim brand, which promised us an eight-year warranty on the equipment as we purchased more than five items (the so-called G5 warranty). Almost nine years later, we regret this decision.

With the exception of the refrigerator, all appliances have broken down in recent years. Well, that would not have been such a problem in itself, provided the warranty service had worked properly. Mechanics often arrived empty-handed, did not take spare parts and tried to get out of the repair work. Agreements were not kept and punctuality turned out to be a strange concept. We also had to pay call-out costs of 71.50 per service visit.

The induction hob broke at the end of 2018. An external technician was hired for this. This external technician had brought a part with which we could still use the hob, because, he indicated, "otherwise we have to offer an alternative (read: new plate)". The plate was then repaired, I want to note that I still had to help and arrange parts, because the mechanic had not brought them himself.

As ATAG always says according to this mechanic, "we hope it will last a year, then the warranty is gone." And indeed, last weekend our hob broke again, the same defect on the same side as last time. We immediately sent an email and were called back today, saying that ATAG cannot do anything. The eight-year warranty has now expired, so we have to bear the costs ourselves.

What I would like to mention is that a new hob would quickly cost between 1000 and 1200. This means that a hob is charged with around 120 annually. I don't think that is the intention. It has also become clear to me now that the solution offered at the time in 2018 was purely aimed at saving the company money, rather than serving the interests of the customer. This solution only ensured that the plate lasted just long enough to go beyond the warranty period.

Today I would be called back on this issue, but I have not heard anything so far. Therefore, to save other potential buyers from the same lot, I leave this review. Dear company, gladly your response.