Got this dirty hotel through Expedia. Showed up a...

Got this dirty hotel through Expedia. Showed up around 7PM to a long line, with about 30-40 dumbfounded guests milling around. Apparently they had computer and phone issues that were causing delays. After waiting for almost 45 minutes, I finally got to the front of the line only to be told that my room was not ready. Mind you it is now close to 8 PM am no clean rooms, this has nothing to do with the phone lines. The manager, a woman at the time seemed understandabley overwhelmed, and told me that she would call my cell when ready. FYI she never called. I decided to get changed, in the dirty lobby bathroom and head to dinner. We got back around 12:30 AM, where there was still a bit of alone so I proceeded to the side of check in and was greeted by Adam. I told him my frustration and he offered me a free breakfast for my 3 other guests and a waiver of the 30.00 maintanance fee. I obliged and started my way with my room keys upstairs to my room. The hallways were noticibly dirty and run down, def not a hotel u would think would be anywhere near Times Square. I tried to open the door and it wouldn t open. I went back down stairs and told him, the door would not open and wanted to speak to a manager. The manager had nothing to say. No answer, to my annoyance. I asked if they could send someone with me they said no. That this time it would work, and there was a phone in the hallway if there was an issue. I went all the way to the 17th floor and for the second time it failed to work. No phone in hallway so I went back down to the lobby where then they finally agreed to send someone up. Still the room did not work even after the msintance man tried. I decided to call Expedia and cancel. Left at 1AM with kids and it ruined our whole mini getaway, we basically left the city and drove home. What a joke! If there was something that seriously wrong, why not have more staff!!! The manager did not care about us whatsoever and should not be in management. What a dump. The manager kept on saying there was nothing he could do over and over as I made my exit.