Amanda W

Review of Front and Company

Disappointed in the return policy for mislabeled i...

Disappointed in the return policy for mislabeled items. I purchased two pairs of earrings which turned out to be ear cuffs so I returned them the same day - within an hour of purchasing. The store manager (Sarah) exchanged them for two equally priced, proper earrings and advised that they are now final sale. I didn t agree with Sarah s conclusion that they should be final sale when the mislabeled ones I had purchased an hour earlier were returnable within 14 days with receipt for in store credit. I feel she could have offered me the same consideration as it was clear that this was a store error and not a customer error. I did bring this issue to her attention and she said sorry but it s store policy .