Incredibly misleading, confusing, and unwilling to...

Incredibly misleading, confusing, and unwilling to help. Every time I have called, I've received different answers, different help, and altogether have gotten close to nothing done. I started the process of selling over two months ago and due to they poor guidance and advice I've become trapped in a mess of paperwork and waiting because their staff can't manage a simple problem. I understand that selling, transferring, and purchasing stocks is not supposed to be easy, but the complete disorganization and lack of consistent information is an issue that could and should be easily resolved within the company and their management. I'm not expecting perfection, but I was hoping to at least avoid having a customer service representative tell me there was nothing they could do, before even listening to or understanding my circumstances. They were polite enough, but every time I have called I have received new steps and being told I was wrong. I have sent numerous packages to their office with handwritten letters to prove my identity, copies of all requested documentation, and still have yet to have made any progress. There is now a chance that I may not receive any of the funds I desperately need, and I am extremely frustrated and stressed. I would avoid going through AST at all costs if you don't have hours upon hours to dedicate to figuring out their mess.