Carole Liu

Review of Acura Carland

Very bad experience! Went to get my oil change 6 m...

Very bad experience! Went to get my oil change 6 months ago and chose to get the complimentary car wash and vacuum. Took almost 2 hours. The technician made me pay for someone else's bill and took me to the wrong car. Had to wait another 20 minutes for my car only to find out that they scratched the door on the driver's side. They took it back to buff it off, waited over an hour for that and the technician came back and told me they didn't have the right tool so they couldn't do anything!? He said he put a note in the system and they would fix it for me next time I came it. I fixed the scratch myself and didn't plan on ever going back. About a month ago another oil change was due and I made the mistake of going again just to save time. It was done within half an hour and everything went OK. A week ago my service light went on and after Googling the code I realized that they didn't reset the Oil Life after they did the oil change. I could have wasted another trip if I didn't search online first. Next time I'll make sure that I never go back.