My husband and I are members and very big fans of ...

My husband and I are members and very big fans of their wine - never disappoints! However, this weekend his business lost a star for us because we called to set a cave tour at their Rutherford location. The rep confirmed the 2 pm tour at Rutherford specifically and we re-arranged our weekend plans and drove out for over an hour to arrive on time at the location. We were not greeted in person and told we were book for a tour of their St Helena location. We did not arrive on time for THAT tour, obviously as it was scheduled for 2, and just picked up our membership wines. I think the customer service was lacking in this case as we dedicated an entire day essentially to this venture and obviously somebody made a mistake, as I repeatedly stated which tour we wanted to reserve over the phone. As a member I would expect higher accountability from a business of this caliber.