I just started a Masters program and am in need of...

I just started a Masters program and am in need of my automated payments to stop billing my checking account. I first contact UHEAA at the beginning of August to request that the payments stop billing for the month of September for my school deferment. After attempting to contact them 3x per week and e-mailing them with no response, I removed my automatic billing information from online, hoping that would be enough to stop the payments. However, I was billed in the month of September, once I was nearly a month into the school year. I am extremely disappointed with the lack of service that UHEAA has provided and would like a response as soon as possible. I want a refund for the payment that should not have been billed and I want official correspondence acknowledging my school deferral and guaranteeing that I will not be billed without my permission again.

I have called UHEAA at least 3x per week for the last 60 days, each call with at least 20 minute wait times. I work regular business hours, so that 20 minutes is the greatest amount of time that I can wait. Before the company reviewer responds that I should e-mail, I HAVE ALSO E-MAILED UHEAA 3 times requesting that they contact me at my e-mail address or phone number and I have not received a response, and it has been way over two business days. Please search your system for my e-mail address and you will find my e-mails with my contact information. EVEN AT THIS TIME, I HAVE BEEN WAITING ON HOLD FOR 35 MINUTES FOR THE SECOND TIME THIS WEEK.