Rebecca Small

Review of Executive Kia

If I could rate this place -10 stars, I would. I h...

If I could rate this place -10 stars, I would. I had the worst car buying experience I could have ever had.

I bought a used 2008 Volkswagen Jetta from Executive Kia last summer. I was so excited to have a "new" car for the summer after my previous car had just been totaled. Let me tell you, this car dealership sold me a total LEMON!

As soon as I got home in the driveway, I noticed my fan under the hood was extra loud but I didn't think anything of it because I couldn't hear it from inside the car. The next week I drove to Montreal and I felt like I was driving on square blocks instead of round tires. The following two weeks after that I go get an oil change and I'm told that I have a major oil leak, and that all of the oil had leaked out of my car. "How did you even get to your oil change appointment? Your car should be smoking by now," they said.

Finally I decided to go to Langan Volkswagen in Glastonbury and get a complete diagnostic.

Here were only SOME of the issues:
-dented rim (later found out two rims were dented) Executive Kia actually did fix this, however they had to put a new rim on TWICE because they were being cheap and ordered me a crappy used rim that was damaged.
-dead radiator cooling fan
-oil leak in brake line
-cracked radiator support

By the time I found out all the issues with my car, I already drove more than 2,000 miles and was "out of warranty".

Three months later my front driver's side wheel almost fell off the car (isn't that crazy?). My axle had to be realigned and I needed a new wheel bearing and speed sensor. One of the major selling points my salesman used was that many of my car parts were brand new including the front axle. That should have been the big red flag right then and there but I was too excited to have a new car.

Executive Kia sold me an EXTREMELY dangerous and unsafe car that was not customer ready at all. I feel like my car is being held together with duct tape and I also feel incredibly jipped. The manager Rick is also shady as hell! He is condescending and doesn't know what he's talking about and also lies straight to your face.

The only good thing these guys offered me was a free oil change (wahoooooooo) I will NEVER go back to these idiots for any kind of service because they will probably mess with my car while it's being serviced just like they did to my friend's car!

I can't believe I waited this long to write a review about Executive Kia of Wallingford but I really cannot believe what happened to me and would never want anyone to have a "worst nightmare experience" like I did.

Now I know what they say when buying a car is a liability not an investment. Sure is a liability from EXECUTIVE KIA!

EDIT: I forgot one thing. My transmission also slams gears. When I brought it to Executive Kia for them to look at, they hooked it up to a computer, which detected no issues.....so that must mean the car doesn't have any tranny issues......even though it clearly slams gears every. single. time.