As Sani Loyal Gold Card Holders we were abandoned ...

As Sani Loyal Gold Card Holders we were abandoned to our fate at Sani Beach after booking a weeks holiday (flight, hotel accommodation and transfers) from 10 May 2017 through their website. Our Easyjet flight home was cancelled on a "National Greek Protest Day" which was interpreted by Easyjet as a strike by Air Traffic Controllers! Following checkout on 17 May it was only in transit to the airport that it become apparent that there were problems with our flight. On arrival we learned it was cancelled. Husband and I queued for nearly 4 hours at the airport to learn of our destiny and telephoned Sani Beach Reception for support having paid all our euros to settle the hotel bill. We were advised that we would be welcomed back on the basis that we could book accommodation at our own expense - 277 euros per night, plus 180 euros taxi transfers!

We booked an expensive luxury holiday through the Sani website. Where was their "reasonable duty of care" after they had taken our money? Staff were entirely aware of circumstances involved at an early stage and far before 17 May. We are certain Sani acted in their own interest by assisting incoming guests regardless of whether booked through Sani. Why didn't the staff advise us as Sani bookers of a huge problem which had disastrous repercussions for loyal Gold Card Customers? Sani exacerbated their lack of care by requesting more cash for a further booking and transfers which amounted to the same value of a weeks holiday elsewhere and actively participated in deception, even if only by concealment, as we were shipped out to face the most horrendous of circumstances - seriously, far too many horrific risk induced alternative arrangements to mention involving travel to the UK via Switzerland the next day. It would not be too dramatic to mention that our inflicted circumstances (far too many to mention here) were death defying! It would have been simple for Sani to have sorted our predicament from the hotel. Easyjet only reimburse the company which made the booking! Our predicament was entirely mismanaged.