I was scheduled to stay at this hotel for just ove...

I was scheduled to stay at this hotel for just over a week. Upon arrival I paid the full amount of my hotel stay by debit card (just shy of 2 thousand dollars) and provided a credit card for incidentals. The next business day, it became evident that the hotel had placed a 5 business day hold on my funds, and then ran a number of additional charges through on my card, which I was explicitly told would not happen. When informed of the issue, the hotel did absolutely nothing to make it right. They fully admitted that it was a clerical error on their end that resulted in the issue, but ultimately this hotel held onto almost 2 thousand dollars, in additional to the 2 thousand dollars I already paid for my room. They also placed a 700 dollar hold on my credit card for incidentals. I was hit with numerous NSF fees. I was assured I would receive a call back from management, and almost a week later, I have had no calls.

As a result of this hotel's admitted error, I was left scrambling to come up with an additional 2 thousand dollars after having just moved here cross country. A horrible experience with an even more horrific follow up. Categorically unacceptable that a hotel can inconvenience someone so much as a result of their own admitted error, and yet do nothing to follow up.